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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Butler, you will be part of the Front Office Team and will be the main connection between the Guest, the hotel, and the other hotel s departments. A Butler Team Member truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Has to have a comprehensive knowledge of the hotel, including services and outlets of all departments.
- Provide assistance and information to all guests in a professional and corteous way.
- Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual preferences (likes/dislikes) in order to maintain guest history and a high level of communication within the department.
- Maintain privacy and security of in-house guests and be continuously proactive in all areas of operation
- Prepare and check the arrival rooms, in-house guests and departure rooms as requested
- Thorough knowledge of all in-room services, amenities, functions, systems, as well OnQ system
- Fully responsible for the Amenities orders and delivery to the rooms on daily basis
- Coordinate with the laundry department for pressing, collection and delivery of our Guests belongings
- Offer packing and unpacking services as requested
Desired Candidate Profile
A Butler at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- Ability to multi-task while maintaining a positive attitude
- Professional manner with an emphasis on hospitality and guest service
- Previous experience in similar role
- Proven ability to listen and respond to demanding Guest needs
Company Industry
Department / Functional Area
Keywords
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Hilton Hotels
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2301876&lang=en
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