BUTLER Paramount Hotel Dubai

OBJECTIVE:

Every Mercure team member is a “Heartist”. A “Heartist” represents Mercure’s brand and its

values, at all times. The Mercure “Heartist” will establish relationships and foremost, the

Mercure “Heartist” will deliver an exceptional guest experience and promote the French

Elegance.

MAIN DUTIES :

Administration

• Maintain daily activity logs and guest interaction records.

• Coordinate with Front Office and Housekeeping for room readiness and special requests.

• Manage inventory of in-room supplies and amenities.

• Ensure proper handling and storage of guest belongings.

• Prepare reports on guest preferences, VIP arrivals, and special events.

• Refer to operations manual (SOPs) for details if required

Financial and Revenue Responsibilities

• Handle guest billing for in-room services (butler, dining, laundry, etc.) accurately.

• Monitor and report on consumption of minibar items, in-room dining, and other chargeable

services.

• Suggest and implement personalized upsell opportunities for suites and additional services.

• Ensure proper handling of cash, credit card transactions, and vouchers.

• Maintain records of financial transactions for auditing purposes.

• Refer to operations manual (SOPs) for details if required

• Offer a limited-time upgrade or a package deal:

e.g., “Add butler service for only AED X per night and enjoy exclusive personalized service.”

• Combine with room upgrades or loyalty points

Training and Talent & Culture

• Ensure wherever possible that employees are provided with a work place free of

discrimination, harassment and victimisation.

• Treat complaints of harassment and discrimination promptly and confidentially.

• Treat customers and colleagues from all cultural groups with respect and sensitivity.

• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.