Butler SOFITEL

Job Description

Ensures all the residents receive prompt and courteous service.

Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.

Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.

Checks the expiry dates of all perishables and practices optimum usage of recourses.

Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.

Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.

Ensures that consumption of resident supply is under control

Delivers the Sofitel touch by exceeding the resident’s expectations and providing pro active personalized service.

Practices up-selling of the hotel products and facilities.

Adhere to the core values and the Brand dimension of Sofitel Dubai the Obelisk

Ensure that repeat residents are met and greeted regularly and the profiles are updated.

Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.

Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.

Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.

Attends daily briefing and notes all information about the residents and functions

in the hotel

Creates an environment which is congenial and ensures all team members are treated equally and with respect.

Fully aware of Sofitel standards.

Fully understands the difference of guest levels (VIP)

Fully understands the difference of room categories.

Performs related duties and special projects assigned.

Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.

Respects guest privacy and does not discuss any private information with other colleagues.

Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.

Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.

Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines

Takes initiative and provides all residents with pro active and personalized service

Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.

Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.

Checks all items (Amenities, laundry, etc) before delivering to the residents.

Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service

Offers various facilities and services in order to enable residents to enjoy their stay to the fullest

Does not intrude into the private space of residents more than what is necessary.

Qualifications

Degree from School for Tourism & Hotel Management