Butler Manager ACCOR

Recruit, train, supervise, and evaluate the butler team to deliver exceptional personalized service.

Manage staff schedules, ensure adequate coverage, and handle daily team briefings.

Oversee all aspects of butler service to ensure guests' or residents needs are anticipated and fulfilled promptly and discreetly.

Develop and maintain strong guest relationships to provide bespoke services tailored to individual preferences.

Coordinate with housekeeping, kitchen, and other departments to ensure smooth service delivery.

Manage inventory of butler supplies and equipment, ensuring all items are well maintained.

Implement ongoing training programs to enhance team skills in etiquette, communication, and service techniques.

Foster a culture of continuous improvement and professionalism among the butler staff.

Monitor service standards regularly and conduct performance reviews with staff.

Address and resolve any service issues or guest complaints swiftly and effectively.

Maintain records related to staffing, training, and service incidents.

Prepare reports on service performance and staff productivity for management review.

Proven experience (5+ years) as a Butler or in a similar luxury hospitality role, with at least 2 years in a supervisory or managerial position.

Exceptional knowledge of luxury service standards, etiquette, and hospitality protocols.

Strong leadership, communication, and organizational skills.

Ability to anticipate and meet the needs of high-profile guests discreetly and professionally.

Proficient in staff training and development.

Flexibility to work various shifts including weekends, holidays, and on-call hours.

Fluency in English & Arabic; additional languages are a plus.