call center agent arabic POWER INTERNATIONAL FACILITIES MANAGEMENT

Job Description:

We are looking for a female Call Center Agent who is a native Arabic speaker with good English proficiency. The ideal candidate should be a university graduate and preferably have prior experience in Facilities Management (FM) or the service industry.

Key Responsibilities:

• Handle inbound and outbound calls professionally
• Provide excellent customer service and support
• Logging, tracking, and updating customer cases in CRM systems
• Manage complaints, coordination, and follow-ups
• Prepare reports and maintain documentation
• Ensure excellent communication and client-handling skills

Skills & Requirements:

• Native Arabic speaker; good English communication skills
• Strong customer service and communication skills
• Knowledge of CRM/customer tracking tools
• Good administrative and documentation abilities
• Presentable, professional, and customer-oriented
• UAE experience preferred

Qualification:

• University graduate

Experience:

• Experience in FM or service industry preferred