Call Center Agent

Flawless Clinics

Multiple VacanciesEmployer Active

Posted on 16 Sep

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Handle inbound and outbound calls professionally and efficiently, ensuring a positive client experience.
  • Respond promptly to customer inquiries, providing accurate information about services and appointments.
  • Document all client interactions and update records in the system accurately.
  • Resolve client issues, complaints, or concerns with empathy and in accordance with company guidelines.
  • Schedule, confirm, and modify appointments as requested by clients.
  • Collaborate with other departments to ensure seamless service delivery.
  • Follow up with clients to ensure satisfaction and address any outstanding needs.
  • Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
  • Maintain confidentiality of client information at all times.
  • Stay updated on company services, policies, and procedures to provide accurate information.

Desired Candidate Profile

  • Minimum of 2 years of experience in a call center, customer service, or related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes in a fast-paced environment.
  • Proficiency in using call center software and CRM systems.
  • Outstanding interpersonal skills with a customer-centric attitude.
  • Ability to work effectively both independently and as part of a team.
  • Strong organizational and multitasking skills.
  • Willingness to work flexible hours, including evenings and weekends if required.
  • Professional demeanor and a commitment to maintaining confidentiality.

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Agent

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Flawless Clinics

https://wuzzuf.net/jobs/p/4u4agayqgfru-call-center-agent-flawless-clinics-cairo-egypt