Call Center Agent
German International University
Employer Active
Posted on 12 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle all incoming calls and respond to caller inquiries.
Provide inquirers with accurate and complete information.
Identify, research, and resolve student's issues using the computer system.
Follow up on inquiries that are not solved immediately and contact the inquirer.
Communicate with other departments to resolve problems regarding complaints.
MS office and internet good user.
Route calls to appropriate resources.
Other duties as assigned.
Desired Candidate Profile
Bachelor or equivalent degree.
0-2 years of experience in a call center environment.
English Language is a must.
Excellent Arabic speaking skills.
Proficient in relevant computer applications.
Knowledge of customer service practices and principles.
Excellent data entry and typing skills.
German Language is an asset.
Superior listening, verbal, and written communication skills.
Ability to handle stressful situations appropriately.
Effective Communication Skills.
Creative Problem Solving.
Organizational Ability.
Team Player.
Flexibility and Friendly.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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German International University
https://wuzzuf.net/jobs/p/f1bdjlygpohr-call-center-agent-german-international-university-cairo-egypt