Call Center Agent
GROOVY Medical Spa
Multiple VacanciesEmployer Active
Posted on 5 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
Respond promptly and professionally to incoming calls from clients, addressing inquiries and providing information about GROOVY Medical Spa s services.
- Schedule, confirm, and manage client appointments using the spa s booking system.
- Handle client concerns, complaints, or feedback with empathy and efficiency, escalating issues to the appropriate department when necessary.
- Maintain accurate records of client interactions, transactions, and feedback in the CRM system.
- Educate clients about available services, promotions, and packages to maximize their experience and satisfaction.
- Collaborate with other departments such as medical, spa, and gym teams to ensure seamless client service.
- Follow up with clients post-appointment to gather feedback and ensure satisfaction.
- Adhere to all company policies, procedures, and quality standards in client communications.
- Assist with administrative tasks related to client management and service delivery.
- Participate in ongoing training to stay updated on new services, products, and best practices.
Desired Candidate Profile
1-2 years of experience in a call center, customer service, or client support role.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in high-pressure situations.
- Familiarity with CRM or call center software.
- Demonstrated ability to handle confidential information with discretion.
- Customer-centric mindset with a passion for helping others.
- Ability to work on-site and adhere to scheduled shifts.
- Strong problem-solving skills and attention to detail.
- Willingness to learn about medical spa services and products.
Company Industry
- Fitness
- Wellness
- Gym
- Salon
- Spa
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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