Call Center Agent
Mahgoub Group
Multiple Vacancies
Posted on 15 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
Main Job Duties:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers
- Keep records of all conversations in our call center database in a comprehensible way
- Ensure adherence to policies for attendance, established procedures etc
- Ensure customer satisfaction during each call
Desired Candidate Profile
- BS/BA degree or equivalent
- 1 to 2 years of experience
- Previous experience in a customer support role
- Verbal communication skills along with active listening
- Proficient in English
- Working knowledge of MS Office
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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