Call Center Agent

Medialist

Posted 30+ days ago

Experience

3 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Provide accurate information regarding products, services, and policies to customers.
  • Resolve customer inquiries, complaints, and issues efficiently and effectively.
  • Document all customer interactions and maintain detailed records in the CRM system.
  • Follow up with customers to ensure their needs are met and issues are resolved.
  • Collaborate with team members and other departments to address complex customer concerns.
  • Meet or exceed individual and team performance targets, including call quality and response time metrics.
  • Identify opportunities to upsell or cross-sell relevant products and services.
  • Adhere to company protocols, privacy regulations, and quality standards at all times.
  • Participate in ongoing training sessions to stay updated on products, services, and best practices.

Desired Candidate Profile

  • Minimum of 3 years of experience in a call center, customer service, or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes and work efficiently under pressure.
  • Proficiency in using call center software and CRM systems.
  • Demonstrated ability to work effectively in an office-based environment.
  • Strong organizational and multitasking skills.
  • Positive attitude and a commitment to delivering outstanding customer service.
  • Ability to work flexible hours, including evenings and weekends if required.
  • Team player with a collaborative mindset.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Agent

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Medialist

https://wuzzuf.net/jobs/p/5smgipjtb2ep-call-center-agent-medialist-cairo-egypt