Call Center Agent Lulu International Exchange LLC

Multiple VacanciesEmployer Active

Posted on 29 Apr

Experience

1 - 3 Years

Job Location

Dubai, Sharjah, Abu Dhabi - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National, Indian

Gender

Male

Vacancy

4 Vacancies

Job Description

Roles & Responsibilities

  • Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
  • Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
  • Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
  • Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.

Desired Candidate Profile

  • Minimum High school diploma or equivalent; a degree in communications or business is a plus.

  • 1-3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.

  • Fluency in English is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.

  • Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service
  • Team Collaboration
  • Time Management
  • Problem Solving
  • CRM Software
  • Conflict Resolution
  • Technical Support Agent
  • Telecommunication Specialist

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Lulu International Exchange LLC

Mohamed Fadl - HR

Abu dhabi, Abu Dhabi, United Arab Emirates (UAE)

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