Call Center Agent

Qalat Baalbak Restaurant LLC

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Take delivery and takeaway orders accurately using the restaurant's system.
• Provide menu information, daily specials, and promotions to customers.
• Handle customer inquiries, concerns, and complaints with a positive attitude.
• Confirm orders and delivery details to ensure accuracy and efficiency
• Coordinate with the kitchen and delivery teams to ensure timely service.
• Upsell additional items such as beverages, appetizers, and desserts.
• Maintain records of customer interactions and order details.
• Follow call scripts and service standards to ensure consistency.
• Meet performance targets such as call handling time and customer satisfaction.

Requirements

• High school diploma or equivalent; additional education is a plus.
• At least one year of experience in customer service, call center, or F&B industry preferred.
• Strong communication skills in English (Arabic or other languages is an advantage)
• Strong problem-solving skills and the ability to think quickly under pressure.
• Familiarity with POS/order-taking systems is an advantage.
• Ability to multitask in a fast-paced environment and manage time effectively.
• Excellent listening skills and attention to detail.
• Customer-focused, polite, and professional demeanor.
• Willingness to work flexible hours, including evenings, weekends, or holidays.