Call Center Agent

Elsewedy industries

Posted 30+ days ago

Experience

2 - 5 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle inbound and outbound customer calls professionally.

  • Respond to inquiries related to products, orders, pricing, availability, and delivery.
  • Follow up with customers regarding order status, complaints, and feedback.
  • Accurately record customer interactions and orders in the system.
  • Coordinate with sales, logistics, and warehouse teams to resolve issues.
  • Ensure customer satisfaction through clear and effective communication.
  • Escalate complex issues when necessary.
  • Maintain up-to-date knowledge of company products, services, and policies.
  • Prepare simple reports and summaries when required.
  • Meet daily and monthly call handling and performance targets.
  • Male candidate
  • 2 3 years of proven experience as a Call Center Agent or Customer Service Representative
  • Previous experience in an in-house or corporate call center is preferred
  • Strong verbal communication skills in English (Arabic is a plus if required internally)
  • Strong knowledge of Microsoft Office, especially Excel and PowerPoint
  • Ability to work on-site at 10th of Ramadan City

Desired Candidate Profile

We are looking to hire a male Call Center Agent to join our in-house team at our 10th of Ramadan City location. The ideal candidate will have 2 3 years of experience in a call center or customer service role and will be responsible for handling customer inquiries, managing orders, and ensuring a high level of customer satisfaction.

Company Industry

  • Real Estate

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Agent

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Elsewedy industries

https://wuzzuf.net/jobs/p/rcfaqezcigad-call-center-agent-in-house-elsewedy-industries-cairo-egypt