Call Center Agent (Account English)
Enable
Multiple Vacancies
Posted on 15 Sep
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
8 Vacancies
Job Description
Roles & Responsibilities
- Handle inbound and outbound calls for English-speaking accounts, providing exceptional customer service and support.
- Resolve customer inquiries, complaints, and requests efficiently and professionally.
- Accurately document customer interactions and update account information in the system.
- Follow established scripts, guidelines, and procedures to ensure consistent service delivery.
- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction metrics.
- Collaborate with team members and supervisors to address complex issues and escalate when necessary.
- Maintain up-to-date knowledge of products, services, and promotions relevant to assigned accounts.
- Adhere to company policies, data privacy regulations, and quality standards at all times.
- Participate in ongoing training and development sessions to enhance skills and service quality.
- Provide feedback and suggestions for process improvements to enhance the customer experience.
Desired Candidate Profile
- 1-3 years of experience in a call center, customer service, or related role.
- Excellent verbal and written communication skills in English.
- Ability to work full-time, under pressure, and in a fast-paced office environment.
- Strong problem-solving abilities and attention to detail.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent (Account English)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com