Call Center Agent
paradise food
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Answer inbound customer calls promptly and professionally, providing accurate information and resolving inquiries.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Document all customer interactions and transactions in the call center database.
Maintain a high level of product and service knowledge to assist customers effectively.
Meet or exceed individual and team performance targets, including call handling time and customer satisfaction metrics.
Escalate complex issues to the appropriate department or supervisor as needed.
Follow up with customers to ensure their issues are resolved and their experience is satisfactory.
Adhere to company policies, procedures, and quality standards during all interactions.
Participate in ongoing training and development programs to enhance skills and performance.
Collaborate with team members to achieve overall call center objectives and maintain a positive work environment.
Desired Candidate Profile
Up to 1 year of experience in a customer service or call center environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle high call volumes in a fast-paced environment.
Basic computer literacy and proficiency with call center software.
Strong interpersonal skills and a customer-focused attitude.
Ability to work flexible hours, including evenings, weekends, or holidays as required.
Demonstrated ability to remain calm and professional under pressure.
Willingness to learn and adapt to new processes and technologies.
Commitment to maintaining confidentiality and data security.
female only .
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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