call center Banking

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Posted on 25 Sep

Experience

0 - 1 Year

Job Location

Giza - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Handle inbound and outbound calls to assist banking customers with inquiries, account information, and transaction support.
  • Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
  • Provide accurate information regarding banking products, services, and policies.
  • Process requests for account updates, card activations, and transaction verifications.
  • Escalate complex issues to the appropriate department or supervisor as needed.
  • Document all customer interactions and transactions in the CRM system accurately.
  • Meet or exceed daily performance targets for call handling time, customer satisfaction, and quality standards.
  • Follow up with customers to ensure their issues are resolved and provide additional assistance if

Desired Candidate Profile

  • Up to 1 year of experience in a call center, customer service, or banking environment.
  • Excellent verbal and written communication skills in both Arabic and English.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes in a fast-paced office setting.
  • Customer-oriented mindset with a professional and courteous attitude.
  • Basic knowledge of banking products and services is an advantage.
  • Proficiency in using CRM systems and standard office software.
  • Willingness to work flexible shifts, including weekends and holidays if required.
  • Ability to work effectively as part of a team.
  • Strong organizational and time management skills.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Banking

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https://wuzzuf.net/jobs/p/jpz54pvecp9q-call-center-banking-enable-giza-egypt