Call Center Executive

Elkamash Group

Employer Active

Posted on 3 Nov

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle inbound and outbound customer calls in a professional and courteous manner.

  • Resolve customer inquiries, complaints, and issues efficiently while maintaining high satisfaction levels.
  • Document all customer interactions accurately in the CRM system.
  • Follow up with customers to ensure their issues are resolved and expectations are met.
  • Collaborate with team members and other departments to address complex customer needs.
  • Meet or exceed individual and team performance targets, including call handling time and quality metrics.
  • Provide detailed product and service information to customers as needed.
  • Escalate unresolved or sensitive issues to the appropriate supervisor or department.
  • Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
  • Adhere to company policies, procedures, and compliance standards at all times.

Desired Candidate Profile

2 to 5 years of experience in a call center, customer service, or related field.

  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in using call center software and CRM systems.
  • Demonstrated ability to work independently and as part of a team.
  • High attention to detail and organizational skills.
  • Flexibility to work full-time, under limited supervision, and in an on-site office arrangement.
  • Strong interpersonal skills with a customer-focused attitude.
  • Willingness to participate in ongoing training and adapt to new processes.

Company Industry

  • Chemicals
  • Petrochemicals
  • Polymers
  • Industrial Gases

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Executive

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Elkamash Group

https://wuzzuf.net/jobs/p/bmtzvvn64kk4-call-center-executive-elkamash-group-cairo-egypt