Call Center Officer
Heineken
Employer Active
Posted on 17 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
Process customer orders, returns, and exchanges accurately in the system.
Record all customer interactions and feedback in the CRM system for tracking and reporting.
Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
Follow up on pending cases to ensure timely resolution and customer satisfaction.
Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
Maintain up-to-date knowledge of products, policies, and ongoing promotions.
Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
Participate in regular team meetings and training sessions to enhance service quality.
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Officer
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