Call Center Representative

Royal Health Group AE

Employer Active

Posted 3 hrs ago

Experience

1 - 3 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:
  • Answer incoming calls from patients, providers, and insurance companies in a timely and professional manner.
  • Schedule, reschedule, and cancel appointments using the internal healthcare system (e.g., Epic, Cerner).
  • Provide information on services, procedures, and insurance coverage.
  • Handle patient inquiries regarding billing, referrals, and test results while maintaining confidentiality.
  • Escalate complex issues to the appropriate department or supervisor.
  • Accurately document all interactions in the CRM or EMR system.
  • Meet quality assurance and performance standards (e.g., call handling time, resolution rate).
  • Participate in training and continuous improvement initiatives.
Skills:
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving abilities.
  • Ability to multitask in a fast-paced environment.
  • Knowledge of medical terminology and healthcare processes is a plus.

Desired Candidate Profile

Education & Experience:
  • High school diploma or equivalent; associate s degree preferred.
  • 1-2 years of experience in a call center or customer service role (healthcare experience a plus).
  • Familiarity with EMR systems (Epic, Cerner, Meditech, etc.) is advantageous.
  • Fluent in English + Advantage in Arabic (spoken and written)

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Representative

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Royal Health Group AE

https://royalhealth.keka.com/careers/jobdetails/1694

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