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Experience
0 - 1 Year
Monthly Salary
AED 3,000 - 4,500 ($811 - $1,216)
Job Location
Education
Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Handle inbound and outbound calls efficiently while maintaining a professional demeanor, ensuring customer satisfaction at every interaction.
- Diagnose customer issues by asking targeted questions, providing tailored solutions, and guiding customers through troubleshooting processes.
- Document all customer interactions accurately in the CRM system to ensure seamless follow-up and track recurring issues.
- Upsell and cross-sell products or services based on customer needs while adhering to ethical standards and company policies.
Desired Candidate Profile
- A high school diploma or equivalent; additional education in communications or business is a plus.
- Proven experience in a call center or customer service role, with at least 2 years of relevant work experience.
- Certification in customer service or call center operations preferred but not mandatory.
- Fluency in English is required; proficiency in additional languages is highly advantageous.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service
- Team Collaboration
- Time Management
- Problem Solving
- Client Service Representative
- CRM Software
- Telephone Consultant
- Troubleshooting
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Al Saim Traders