Call Center Representative

Allianz Egypt

Job Responsibilities:
Receive customer queries, requests, and complaints from all distribution channels by answering inbound calls and logging details into the workflow system to ensure accurate documentation and efficient resolution.
Handle client queries and requests by coordinating with relevant departments, tracking progress, and ensuring timely follow-up to provide prompt and effective customer support.
Communicate with clients expressing a desire to cancel their policy by discussing their concerns, offering suitable solutions, and attempting retention strategies to preserve business and customer relationships.
Provide requested documents and letters by retrieving relevant information from the system and ensuring compliance with CSC responsibilities to meet customer needs efficiently.
Update client information in the database by verifying details and making necessary changes to ensure accurate records for future communication.
Follow up on assigned projects by tracking progress, coordinating with stakeholders, and adhering to deadlines to support operational efficiency and service improvements.

Required Qualifications:
1 3 years of experience in customer service, preferably in a call center environment
Bachelor s degree in business administration, Communications, or a related field