Call Center Supervisor

J&T Express Egypt

Employer Active

Posted on 3 Oct

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • - Manage daily operations of call center team (10 20 agents). 10-20
  • - Monitor key performance indicators (AHT, FCR, CSAT).
  • - Handle escalated complaints and coordinate cross-department solutions.
  • - Plan schedules, assign shifts, and optimize workforce.
  • - Coach and train agents, monitor quality assurance reports.

Desired Candidate Profile

  • - Bachelor s degree preferred (Business, Management, or related).
  • - 3 5 years of call center experience, 1 2 years in management.
  • - Strong communication, leadership, and problem-solving skills.
  • - Familiar with call center systems and CRM tools.

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Supervisor

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J&T Express Egypt

https://wuzzuf.net/jobs/p/2bpbhhe3cupe-call-center-supervisor-jt-express-egypt-cairo-egypt