Call Center Supervisor

Makaseb Capital

Employer Active

Posted 1 hr ago

Experience

3 - 8 Years

Job Location

Egypt - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description:

  • Supervise and support call center agents to ensure high performance.
  • Conduct performance reviews and provide feedback.
  • Handle escalated customer issues and complaints.
  • Monitor calls for quality assurance and compliance.
  • Develop and implement processes to improve efficiency.
  • Prepare and present performance reports.
  • Foster a positive and motivating work environment.


Working Conditions :

  • 5 working days (rotation)
  • 8 working hours (rotation)
  • First Shift starts at 8 am, last shift ends at 4 am
  • Availability to work from home at night shifts

Desired Candidate Profile

Qualifications:

  • Bachelor's degree in any related field
  • Minimum of 3 years of experience in a call center environment, with at least 1 year in a supervision role
  • Strong leadership, communication, and interpersonal skills
  • Familiarity with call center software and CRM systems
  • Positive, proactive, and results-driven mindset

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Supervisor

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Makaseb Capital

https://www.careers-page.com/makaseb/job/L49XV8YV

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