Call Center Team Leader

Client of Smart Global Tadbeer

Employer Active

Posted 6 hrs ago

Experience

2 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking a proactive and experienced Call Center Team Leader to manage daily operations, support staff performance, and ensure outstanding customer service delivery. The ideal candidate will bring leadership, organization, and a customer-first mindset to our growing team.


Key Responsibilities

  • Supervise daily call center activities and team performance
  • Monitor call quality and ensure service standards are met
  • Provide coaching, training, and support to team members
  • Handle escalated customer issues professionally
  • Prepare reports and manage scheduling for smooth operations


Desired Candidate Profile

Required Qualifications

  • Minimum 2 years of experience in a call center or customer service role
  • At least 1 year in a team leader or supervisor position
  • Fluent in English; Arabic is a plus
  • Proficient in Microsoft Office and CRM/call center software
  • Strong leadership, communication, and problem-solving skills
  • Nationality: Open to all nationalities

Company Industry

Department / Functional Area

Keywords

  • Call Center Team Leader

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Client of Smart Global Tadbeer

https://smarttadbeer.ae/en/career