Call Center Trainer

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Employer Active

Posted on 26 Sep

Experience

3 - 9 Years

Job Location

Giza - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

About Us
We specialize in providing financial solutions that help clients manage and reduce their debts. We are seeking a passionate and experienced Call Center Trainer to join our team and play a vital role in developing and enhancing the skills of our call center agents.

Job Responsibilities

* Conduct training programs for new hires and existing staff, focusing on call center best practices, product knowledge, and customer engagement.
* Develop training materials, modules, and assessments tailored to the needs of a debt relief/debt consolidation account.
* Coach, monitor, and evaluate trainees performance to ensure readiness for live operations.
* Deliver refresher sessions to improve communication, negotiation, and customer service skills.
* Collaborate with management and team leaders to identify training needs and performance gaps.
* Ensure training programs align with American business culture and client expectations.

Desired Candidate Profile

Requirements

* Proven experience as a Call Center Trainer (experience in finance accounts such as debt relief, debt consolidation, or related services is a strong plus).
* Fluent in English (spoken and written), with excellent communication and presentation skills.
* Strong awareness of American culture, customer expectations, and call handling style.
* Ability to create engaging training content and deliver sessions effectively.
* Strong coaching and mentoring skills.
* Based in or willing to work full-time on-site in Mohandessin, Giza.


Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Training
  • Learning

Keywords

  • Call Center Trainer

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https://wuzzuf.net/jobs/p/lppaiussavuc-call-center-trainer-options-giza-egypt