Call Centre Agent

Client of 6 Pence

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Oman - Oman

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Duties & Responsibilities:

  • Answer in-bound and out-bound calls to assist customers who have speci?c inquiries.
  • Build customer trust in the services and products o?ered by the company.
  • Provide personalized customer service of the highest level.
  • Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
  • Dependability to follow instructors as well as take responsibility for their actions and keep commitments.
  • Ability to work as part of a team- to achieve performance metrics (SLA - AHT Productivity Quality FCR ASA).
  • Dependability to follow instructions as well as take responsibility for their actions and keep commitments.
  • Assist customers with all issues and escalate them to management appropriately.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities.
  • Identify areas of improvement in complaints & Service requests handling processes applied at all touch points.
  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  • Perform any other related duties as assigned or needed.

Desired Candidate Profile

Qualifications & Experience:

  • Minimum high school diploma.
  • Fluent in Arabic & English.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving skills.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Centre Agent

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Client of 6 Pence

https://6-pence.com/careers/