Cargo Agent

RAK Airport

Job Purpose

Primary responsibility involves facilitating the efficient Cargo Handling at RAK Airport. Critical role in ensuring Cargo warehouse management, proper Handling, adhering to the federal and international laws organized by the International Civil Aviation Organization. Assist customers and deliver exceptional customer services. Additionally, contributing to overall flight punctuality and operational success is achieved through coordination with Cargo & Ground Handling team members and adherence to established protocols. The attention to detail, commitment to safety, and ability to work in a dynamic environment are essential qualities for ensuring the smooth functioning of Cargo Operations.

Functional Accountabilities

Process

• Perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, and build-up.

• Update flight handling reports including identification and monitoring of irregularities and discrepancies. Communicate any irregularities / discrepancies to Cargo Officer and relevant outstations.

• Monitor import cargo receipt and breakdown, resolving any related issues in a timely manner.

• Prepare Cargo as per load plan for outbound flights ensuring optimum utilization of capacity. Ensure all transit and destination requirements are adhered to for special cargo including DG / AVI / HUM / PER / VAL etc.

• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies. Ensure timely and accurate submission of Cargo Manifest, UWS to Load Control for outbound flights.

• Complete administrative duties as directed by the Senior Cargo Officer, including ULD Control, data entry, statistics, and reports.

• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer/Load Master e.g. freighter duties. Provide support and guidance to supporting staff.

• Coordinate with relevant authorities to ensure smooth clearance of special cargo.

• Follow SOPs and work instructions issued by airlines, airport, and Cargo.

Reporting

• Prepare cargo reports (CN, Cargo Master file, Cargo statistics etc).

Communication & Working Relationships

Internal

• Senior Cargo Officer, Cargo Porter, Passenger Service Agent, Ground handling Supervisor and Apron supervisor

External

• MOCCAE, Municipality, Police, Custom, Airlines

Qualifications, Experience, & Skills

Competencies

Behavioural Competencies

Strong in-house employee relationship.

Punctuality and well-disciplined at work.

Flexible with roster and shift (Day & Night pattern) shift 08 hours/12 hours.

Willingness to accomplish the given assignment.

Good behaviour, Team player and good communication skills.

Maintain grooming standard and PPE adherence.