Cargo Telesales Agent The Emirates Group

Follows day-to-day operations related to own job.

• Conducts/ Receives calls and follows up on the existing ones to identify new revenue opportunities and maintain existing accounts.
• Builds and maintains relations with existing sales leads and decision makers by providing them with prompt and professional service.
• Works with sales team regularly to verify lead information, airline rates, schedules, capacity and feeding back market data to ensure the accuracy and availability of data in a timely manner.
• Identifies trends in customer inquiries to ensure that the required stakeholders are updated of the information.
• Ensures airway bill execution at Cargo Partners, thereby maximising revenue opportunities by selling of higher profit services.
• Reverts promptly to the cases where pre-flight customer inquiries are passed to the relevant dnata Cargo sections or to the airline feedback.
• Sends out the required broadcast messages to all customers briefing them with the changes to any of the freight products under guidance from the sales team.
• Develops reports regularly which include information on the number of the outgoing calls, outcome purpose and follows up on list of opportunities.