Catering and Conference Services Executive MONDRIAN

Handle incoming catering, social, and wedding inquiries and convert them into confirmed business

Proactively upsell menus, venues, AV, d cor, and added services to maximize total event revenue

Identify and develop new business opportunities within Arabic-speaking markets and social segments

Build strong relationships with wedding planners, social event planners, and key clients

Negotiate contracts, pricing, and terms in line with hotel strategy and approvals

Achieve individual and team revenue targets

Conduct professional site inspections to convert business

Create proposals and contracts in line with hotel standards

Ensure all event payments, deposits, and guarantees are received as per finance policy

Coordinate and manage social events and weddings, ensuring all client requirements are delivered with precision

Support corporate events when assigned by management

Act as the main point of contact for clients from contract to event day

Coordinate menu tastings and support menu planning with clients and culinary team

Assist clients in coordinating external vendors (florists, furniture, linen, entertainment, etc.)

Prepare floor plans, seating plans, and event coordination materials

Conduct site inspections and planning meetings leading up to events

Meet and greet clients on the day of the event and oversee smooth execution

Conduct proper event handovers to Banquet Operations for flawless delivery

Proactively solve problems onsite to protect guest experience and revenue

Gather client feedback and share insights with CCS leadership

Attend BEO meetings and ensure full operational alignment across Banquets, Culinary, AV, Engineering, Security, and Front Office

Ensure all event details are accurately entered and maintained in Delphi / Amadeus

Prepare and distribute Daily Event Reports to relevant stakeholders

Ensure BEOs, floor plans, and operational notes are complete, accurate, and issued on time

Ensure smooth internal communication between all departments involved in event delivery

File contracts, maintain organized digital and physical files, and ensure timely collection of signatures

Maintain accurate client and event records in all systems

Manage correspondence and CCS-related inquiries professionally and in a timely manner

Compile event data for internal analysis and reporting

Process business-related forms including refunds, complimentary forms, entertainment vouchers, and expense reports

Ensure full compliance with hotel systems, policies, and procedures