Change and Release Manager

Client of Envision Employment Solutions

Employer Active

Posted 6 hrs ago

Experience

6 - 14 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

    • Manage end-to-end lifecycle of IPT/UC changes including creation, review, risk classification, scheduling, approval, implementation validation, and closure.
    • Ensure adherence to ITIL change processes and enterprise governance frameworks.
    • Review technical details, MOPs, rollback plans, impact assessments, and ensure accuracy before CAB submission.
    • Maintain the Forward Schedule of Change (FSC) and proactively address risks or conflicts.
    • Coordinate releases and patches for IPT/UC systems including CUCM, Unity, SBCs, gateways, and collaboration platforms.
    • Ensure release packages meet quality, testing, and compliance standards before deployment.
    • Perform impact and dependency assessments for voice, telephony, SIP trunks, IVR, SBCs, and network integrations.
    • Collaborate with Engineering, TIM, TDT, NOC, Security, PMs, and vendors for successful change execution.
    • Support incident and problem management with change-related insights and RCA contributions.
    • Maintain accurate change records, release notes, configuration documentation, and audit logs.
    • Strong understanding of IPT/UC technologies including Cisco CUCM, Unity, CUBE, SIP, SBCs, gateways, and call routing.
    • Familiarity with voice integrations, QoS, network dependencies, and SIP protocol troubleshooting.

Desired Candidate Profile

Skills and Qualifications

    • 6 12 years of experience in change/release management or IPT/UC operations.
    • Bachelor s degree in Engineering, Computer Science, Telecommunications, or equivalent.
    • Preferred certifications: ITIL Foundation/Intermediate, CCNP Collaboration, or equivalent.
    • Experience performing impact analysis and technical validation of voice-related changes.
    • Solid knowledge of ITIL change, incident, and configuration management processes.
    • Strong communication skills for CAB, ECAB, vendor, and customer coordination.
    • Analytical mindset for risk evaluation, sequencing, and quality assurance.
    • Excellent documentation, planning, and reporting capabilities.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Change And Release Manager

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Client of Envision Employment Solutions


https://apply.workable.com/envisiones/j/1899F1DA4D/