Cisco Collaboration Engineer

Client of Unified Consultancy Services

Job Summary:

We are seeking a highly skilled Cisco Collaboration Engineer (Level-2) to join our team in Kuwait. The candidate will be responsible for implementing, configuring, and supporting Cisco Unified Collaboration solutions to ensure seamless communication and collaboration across the organization.

Key Responsibilities:

• Install, configure, and maintain Cisco Collaboration Suite:
• CUCM (Cisco Unified Communications Manager)
• Cisco Unity Connection
• Cisco Jabber & Webex
• Cisco Expressway
• Manage and troubleshoot SIP trunks, dial plans, and voice gateways.
• Provide Level-2 support for voice and video collaboration solutions.
• Perform system upgrades, patches, and migration activities.
• Configure QoS policies for VoIP and video traffic.
• Integrate Cisco UC solutions with third-party applications and endpoints.
• Work closely with network and security teams for deployment and troubleshooting.

Required Skills & Qualifications:

• 3 5 years of hands-on experience in Cisco UC and Collaboration solutions.
• Expertise in CUCM, Unity, Webex, Jabber, Expressway, SRST.
• Knowledge of SIP trunking, H.323, and MGCP.
• Strong understanding of VoIP, video conferencing, and QoS.
• Certification preferred: CCNP Collaboration (or equivalent experience).
• Excellent troubleshooting and communication skills.
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Preferred Skills (Nice to Have):

• Experience with Cisco UCCX (Contact Center Express).
• Knowledge of Telepresence and MRA (Mobile Remote Access).
• Familiarity with network security integration for voice/video solutions.

Benefits:

• Attractive Salary (based on experience)
• Accommodation & Transportation (if applicable)
• Opportunity to work on enterprise-level collaboration projects