Citrix VDI Administrator

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Key Responsibilities

• VDI Ownership: Lead regional Citrix projects, migrations, and platform enhancements, aligning with global VDI strategy.
• Operations & Escalation: Act as L3 escalation point for complex incidents, performance bottlenecks, and integration challenges.
• Vendor Management: Open, drive, and manage vendor support cases (Citrix, Nutanix, cloud providers), ensuring clear communication and pushing for timely resolution.
• Stakeholder Communication: Represent VDI function in cross-team discussions, translating technical details into clear outcomes.
• Infrastructure Alignment: Work closely with networking, security, and identity teams to integrate Citrix with enterprise services (FortiGate, GCP, Azure, Active Directory, etc.).
• Performance & Monitoring: Own monitoring and capacity planning (Citrix Director, Zabbix, Nutanix Prism if applicable). Participate in on-call rotations, taking ownership of the VDI service and providing critical support during major incidents when required.
• Documentation & Mentoring: Maintain knowledge base, runbooks, and provide guidance to L2 engineers.
• Continuous Improvement: Evaluate and implement enhancements to VDI user experience, security posture, and operational efficiency.

Skills, Knowledge & Expertise

• Citrix Expertise: 5+ years with Citrix Virtual Apps & Desktops (CVAD), Citrix DaaS, ADC/Netscaler, MCS/PVS, WEM, Profile Management.
• VDI Lifecycle: Skilled in golden image management, app layering, policies, and logon optimization.
• Virtualization: Hands-on with XenServer; Nutanix AHV knowledge is a plus.
• Networking Awareness: Understanding of VLANs, routing, OSI, how computer networks work.
• OS & Infra: Deep knowledge of Windows Server and Active Directory; Linux VDA familiarity is an advantage.
• Automation: Scripting knowledge (PowerShell | Python | bash ) for administration and automation tasks. Tendency to natural desire to automate routine operations. Experience with Cloud functions is a plus.
• Troubleshooting & Monitoring: Experience with Citrix Director, Zabbix, and advanced session/profile debugging.
• Vendor Interaction: Proven ability to handle vendor support cases, negotiate priorities, and secure timely resolutions.
• Communication: Fluent English, both written and spoken; able to work with international teams and external vendors.

Nice to Have:

• Familiarity with Nutanix AHV and Prism for VDI workloads.
• Exposure to compliance frameworks (SAMA, PCI-DSS).
• Experience with ITSM tools (Jira Service Management, ServiceNow).