Client Delivery Manager

Endava

Responsibilities

• Act as the senior point of contact for clients in banking, payments, and financial services, building strong relationships with business and technology stakeholders.
• Understand local market trends (e.g., instant payments, Open Banking, digital wallets, regulatory compliance) and align solutions accordingly.
• Lead account planning and strategic discussions that position Endava s capabilities against client goals in digital transformation, customer experience, and innovation.
• Identify opportunities for organic growth by aligning with evolving client and industry needs.

End-to-End Delivery Oversight

• Ensure all projects and programs are delivered on time, within budget, and to a high standard.
• Lead multi-disciplinary teams through the entire software delivery lifecycle from discovery and planning through to implementation and post-release support.
• Monitor portfolio health, risks, and resource alignment to ensure delivery success.

Leadership and Team Management

• Provide strategic oversight and guidance to project managers and delivery leads across your client portfolio.
• Champion team engagement, growth, and cross-functional collaboration.
• Build a culture of trust, performance, and accountability within and across teams.

Governance, Risk, and Financial Accountability

• Introduce and manage appropriate governance models to maintain transparency, mitigate risk, and support informed decision-making.
• Own financial performance across the account including budgets, forecasts, and profitability targets.
• Balance the needs of the client with internal delivery sustainability and commercial goals.

Agile and Process Excellence

• Promote Agile delivery principles and modern delivery practices across your engagements.
• Encourage a mindset of continuous improvement, learning, and innovation within teams.