Client Experience Executive Confidential

Employer Active

Posted 1 hrs ago

Experience

3 - 8 Years

Monthly Salary

AED 5,500 - 6,500 ($1,486 - $1,756)

Education

Master of Arts(Communication, PR/ Advertising), MBA/PG Diploma in Business Mgmt(Advertising/Mass Communication, Marketing)

Nationality

Any European National, Any GCC National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  1. Welcome clients and build strong relationships with Pet owners

  2. Manage bookings, check-ins, check-outs, and daily Front Office operations

  3. Coordinate transportation schedules and communicate Pet owner's instructions with the operational team

  4. Handle client communication through phone, WhatsApp, and email

  5. Manage invoices, payments, memberships, and daily attendance records

  6. Coordinate client updates, photos, videos, and follow-ups regarding boarding, grooming, daycare, and hydrotherapy

  7. Maintain communication between Front Office and back-of-house teams to ensure smooth daily operations

  8. Handle complaints professionally and maintain a clean, organized, and welcoming reception area

Desired Candidate Profile

  1. A genuine passion for Dogs, Cats, and animal welfare is essential

  2. Minimum 2 years of experience in a receptionist, Front Office, administration, or similar role

  3. Experience in the pet industry is preferred

  4. Strong communication and relationship-building skills

  5. Excellent English communication skills

  6. Organized, responsible, and able to multitask

  7. Positive attitude, smiling personality, and team-oriented mindset

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Experience Manager
  • Customer Success
  • Client Relations Manager
  • Customer Relationship Manager
  • CRM Software
  • Client Advocate

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Confidential

We are a well-established premium pet care facility in Dubai, providing a range of high-quality services for Pets including Daycare, Boarding, Grooming, Hydrotherapy, and specialized Pet care services. Our team is dedicated to creating a safe, caring, and enjoyable environment for Dogs and Cats while delivering exceptional service and support to Pet owners.

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