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Experience
3 - 8 Years
Monthly Salary
AED 5,500 - 6,500 ($1,486 - $1,756)
Job Location
Education
Master of Arts(Communication, PR/ Advertising), MBA/PG Diploma in Business Mgmt(Advertising/Mass Communication, Marketing)
Nationality
Any European National, Any GCC National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcome clients and build strong relationships with Pet owners
Manage bookings, check-ins, check-outs, and daily Front Office operations
Coordinate transportation schedules and communicate Pet owner's instructions with the operational team
Handle client communication through phone, WhatsApp, and email
Manage invoices, payments, memberships, and daily attendance records
Coordinate client updates, photos, videos, and follow-ups regarding boarding, grooming, daycare, and hydrotherapy
Maintain communication between Front Office and back-of-house teams to ensure smooth daily operations
Handle complaints professionally and maintain a clean, organized, and welcoming reception area
Desired Candidate Profile
A genuine passion for Dogs, Cats, and animal welfare is essential
Minimum 2 years of experience in a receptionist, Front Office, administration, or similar role
Experience in the pet industry is preferred
Strong communication and relationship-building skills
Excellent English communication skills
Organized, responsible, and able to multitask
Positive attitude, smiling personality, and team-oriented mindset
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Experience Manager
- Customer Success
- Client Relations Manager
- Customer Relationship Manager
- CRM Software
- Client Advocate
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Confidential
We are a well-established premium pet care facility in Dubai, providing a range of high-quality services for Pets including Daycare, Boarding, Grooming, Hydrotherapy, and specialized Pet care services. Our team is dedicated to creating a safe, caring, and enjoyable environment for Dogs and Cats while delivering exceptional service and support to Pet owners.
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