Client Onboarding Lead GTB Channels

First Abu Dhabi Bank

Job Details

Country: UAE

City: Abu Dhabi

Industry: Banking

Function: Management

Job Type: Full-time

Key Responsibilities

Leadership & Team Management

• Supervise and guide Onboarding Directors, Managers, and Trainers to maintain high performance and strong team engagement.
• Provide continuous training, coaching, and support to ensure the team delivers a consistent and high-quality onboarding experience.
• Build a culture rooted in ownership, accountability, collaboration, and client-centricity.

Channel Onboarding Strategy & Execution

• Develop and refine FAST, digital-first onboarding strategies to reduce time-to-revenue and enhance client experience.
• Deliver seamless implementation and client training across complex GTB solutions such as Liquidity Management, VAM, and Treasury Management platforms.
• Ensure onboarding frameworks are agile, digitally advanced, and fully compliant with operational, regulatory, and risk requirements.
• Oversee testing, training, go-live processes, and ensure accurate setup of fees/charges in relevant systems.
• Maintain up-to-date SOPs with all required stakeholder approvals.

Client Experience & Stakeholder Collaboration

• Serve as the key point of coordination between GTB Channels, Advisory, Product, Operations, and Client Services.
• Ensure proactive engagement with clients at every stage from pre-advisory to handover ensuring clarity, transparency, and optimal client satisfaction.
• Participate in client meetings, RFPs, and solution presentations to support new business wins.
• Build a culture of partnership with clients to strengthen adoption and utilization of GTB Channels.

Operational Risk & Process Governance

• Identify process gaps, operational failure points, and implement corrective measures.
• Ensure all onboarding processes are tightly aligned with FAB s risk standards and regulatory expectations.
• Maintain full audit readiness across all onboarding and documentation workflows.
• Ensure timely fulfillment of client maintenance requests with appropriate checks and controls.

Performance Management & Reporting

• Develop dashboards and management reports that provide full transparency on onboarding performance, TATs, digital utilization, and process health.
• Track and enhance time-to-revenue KPIs and ensure onboarding SLAs are consistently met.
• Monitor market trends and recommend automation or process upgrades to boost client satisfaction and operational efficiency.

Skills Set

• GTB channels & treasury onboarding
• Process optimization & digitization
• Stakeholder management
• Operational risk & compliance
• Client experience management
• Team leadership & coaching
• Documentation governance
• Complex solution implementation