Job Description

Roles & Responsibilities

Responsibilities

focus on maintaining strong relationships with clients by ensuring services are delivered effectively, often involving project management, client satisfaction, and identifying opportunities for growth.

Client Relationship Management: Building and maintaining strong, trusting relationships with clients to ensure their satisfaction with services.

Service Delivery: Overseeing the seamless delivery of services, which may include assigning tasks, managing team quality, and meeting client needs.

Stakeholder Management: Collaborating with internal teams and senior clients to ensure smooth communication and successful project execution.

Problem Solving: Addressing client challenges and identifying solutions to maintain high service standards.

Growth Identification: Recognizing opportunities to upsell, cross-sell, or expand services to foster client loyalty and business growth

Skills

Must have

10-15 years total experience

Your day-to-day tasks will include coordinating with clients, negotiating service terms, and ensuring customer success. You must possess excellent verbal and written communication skills, along with experience in Customer Relationship Management (CRM). Strong organizational and time management skills are a must, as well as the ability to work effectively in a team-oriented environment.

Client Relationship Manager:

A broad role focused on the overall client experience.

Account Manager:

Manages client accounts and often focuses on revenue and growth within those accounts.

Customer Success Manager:

Works to ensure clients achieve their desired outcomes while using the product or service.

Delivery Client Partner:

A role focused on project delivery, client management, and solution consulting.

Client Service Delivery Lead:

Oversees the entire service delivery process, including people management and financial targets.

Nice to have

Desired Candidate Profile

Client is looking for a delivery manager who can also play the client relationship role and represent them in front of business.

Client Relationship Manager Luxoft

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