Client Relationship Manager

Skillupmena

Key Responsibilities

• • Serve as the primary point of contact within the client services team for any commercial transactions with clients.
  • Maintain high levels of client satisfaction through proactive engagement and regular on-site visits.
  • Understand client business objectives and align Skillup MENA solutions accordingly.
  • Drive client engagement initiatives to strengthen retention and advocacy.
  • Organize clients' events and signage ceremonies for the solutions launch and renewals.
  • Handling corporate communications and gifting.
  • Engage with the client s senior stakeholders and advocate for client loyalty.

Commercial Growth & Revenue Management

• • Manage renewals, upselling, and cross-selling of learning and development solutions.
  • Identify new opportunities within existing accounts and convert them into revenue.
  • Generate referrals through strong client relationships and service excellence.
  • Own account revenue targets and contribute to overall business growth.

Financial & Contractual Oversight

• • Prepare and manage commercial proposals and quotations.
  • Oversee the full financial cycle for client accounts, including invoices and collections.
  • Ensure accuracy, timeliness, and compliance with all commercial documentation.
  • Coordinate with finance to resolve billing, payment, and contractual matters.

Internal Collaboration & Execution

• • Work closely with relevant teams to ensure efficient operation.
  • Act as the client s internal advocate to ensure expectations are met or exceeded.
  • Use CRM systems to track client interactions, opportunities, and account performance.

Market & Industry Engagement

• • Stay informed about trends in learning, talent development, and human capital solutions.
  • Represent Skillup MENA professionally at client meetings, events, and industry forums.
  • Spend the majority of time in the field meeting clients and stakeholders.