Client Service Account Manager - Associate
JPMorgan Chase & Co.
Employer Active
Posted on 13 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As an Associate within our Client Service Account Management team, you will be a trusted member of the client's team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.
Job responsibilities
Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
Becomes the Clients' trusted adviser
Assists in developing and executing strategic Client plans
Promotes use of self-service tools to reduce number of Client enquiries
Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
Promotes sharing of experience and best practice across the Service team
Participates in and support TS initiatives
Identifies opportunities for product development and enhancement
Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
Identifies and escalate potential risk associated with Client activities
Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
Excellent verbal and written communication skills
Ability to work effectively under pressure whilst maintaining a professional manner
Dual-ability to work effectively as both a team player and alone
Demonstration of cultural sensitivity and awareness
Proven negotiation skills
Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Ability to develop and mobilize internal networks and resources
Ability to effectively use and manage multiple systems
Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
Knowledge and understanding of Payments products, processes and risk policies nice to have
Second language is preferable (Arabic)
Company Industry
Department / Functional Area
Keywords
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