Client Service Representative Brunel

We are hiring for our client, a leading ground transportation services provider in the country.

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Work Location: Qatar

Type of Contract: Direct Hire with Client

Contract Duration: Long Term Permanent

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Job Summary:

• The incumbent goal is to serve as the primary point of contact for HR-related inquiries, providing guidance, support, and resolution to employees & management. The role involves collaborating with various stakeholders to ensure seamless delivery of HR services.

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Key Responsibilities:

HR Service Delivery

• Respond to HR-related inquiries from employees, management, and external partners, providing timely & accurate guidance
• Resolve HR-related issues and escalate complex matters to supervisor, ensuring seamless resolution
• Deliver exceptional customer service, fostering positive relationships with clients and stakeholders

Total Rewards & Compensation

• Administer compensation and benefits programs, including salary adjustments, benefits enrollment & medical insurance claims
• Process payroll entries, leave corrections, and other related entries in the HRIS system, ensuring accuracy & compliance
• Manage benefits administration, including additions, deletions, and invoices for admin staff

HR Operations & Data Management

• Maintain accurate and up-to-date HR records and databases, ensuring data integrity & security
• Perform data entry, transactional procedures, and entries in the HRIS system, adhering to established protocols
• Ensure compliance with relevant regulations, standards, and company policies

Employee Onboarding & Offboarding

• Coordinate employee onboarding processes, including preparation of welcome kits, salary advances, and necessary documentation
• Process employee offboarding, including final settlements, clearance documents, and exit interviews
• Provide certificate of employment (experience letter) to employees after completion of clearance and verification

HR Projects & Process Improvement:

• Identify areas for process improvement and implement changes, enhancing efficiency & effectiveness
• Develop and implement HR projects, such as incentive programs, policy updates & training initiatives
• Analyze data to identify trends, opportunities, and areas for improvement, informing data-driven decisions & strategic planning

Other Tasks

• Job descriptions are written to reflect major accountabilities and will not describe all the tasks which may be performed by an individual. The incumbent shall perform any additional related duties assigned by the respective line managers to meet operational requirements.

Confidentiality

• The incumbent shall ensure the highest standards are followed to safeguard the sensitive and confidential data of Mowasalat

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Minimum Required Qualifications, Certificates & Skills:

• At least a Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 5 years of field related GCC experience preferably in transportation, automotive, construction industry with 2 years in an Officer/lead role
• Certified Professional in Human Resources (CPHR)
• Society for Human Resource Management (SHRM) Certification
• Customer Service Certification

Skills

• Communication, Problem-Solving, Time Management