Client Services Administrator

Lyra Health

Provide administrative support to key account managers

Create and maintain support documents for client requests

Assist in the preparation of presentations, reports, and proposals for client meetings

Support the onboarding process for new clients

Keep databases up to date with accurate information

Generate monthly client reports and ensure their accuracy

Identify and rectify any program errors or inconsistencies

Collaborate with the team to streamline processes and improve efficiency

Manage invoices, ensuring timely processing and accuracy

Respond to client queries promptly and professionally

Escalate complex or unresolved queries to the appropriate key account manager for further assistance

Previous experience in client services, administrative support, or a similar role is an advantage

Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus

Flexibility to adapt to changing priorities and business needs

Advanced proficiency in Excel and Adobe

Knowledge of Canva

Strong organizational and time management skills

Excellent attention to detail

Ability to work effectively in a fast-paced environment

Strong communication and interpersonal skills

Proactive attitude and willingness to learn

Passionate about wellbeing