Client Services Manager
First Abu Dhabi Bank
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Act as the primary liaison between clients and internal bank departments to ensure timely and effective resolution of service requests
- Provide operational and administrative support to enhance overall client experience across Corporate and Investment Banking clients
- Attend to client service requests, issues, and grievances, coordinating with relevant internal teams to deliver solutions within agreed SLAs
- Manage accurate and up-to-date records of client correspondence, service requests, and resolutions
- Ensure secure handling of security items under custody and obtain proof of delivery as per bank procedures
- Identify areas for process improvement while managing associated operational and risk factors
- Provide back-office operational support for account opening, account maintenance, corporate credit card operations, cheque book requests, balance confirmation letters, returned cheques, payment-related queries, charges, eChannels issues, and exception handling
Desired Candidate Profile
University degree in Commerce, Banking, or a related discipline
Minimum 3 years of banking experience with exposure to banking operations
Strong knowledge of general banking principles and back-office operating procedures
Excellent written and verbal communication skills with the ability to engage at all organizational levels
Strong analytical and problem-solving skills with a proactive and self-motivated approach
Ability to work independently and collaboratively within a team environment
High attention to detail with the ability to perform efficiently in a fast-paced, high-pressure environment
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Administration
Keywords
- Client Services Manager
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First Abu Dhabi Bank
First Abu Dhabi Bank is the UAE s largest bank and one of the world s leading financial institutions, offering a comprehensive range of corporate, investment, retail, and private banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, customer-centric approach, and commitment to delivering secure, efficient, and reliable banking solutions to clients and communities.