Client Services Manager (Travel Planner) YOSH HOSPITALITY

We are looking for a skilled and dynamic Client Services Manager to join our team. This role is ideal for a detail-oriented, organized, and adaptable individual who excels at creating personalized, seamless travel experiences for our high-profile clients. Responsibilities include designing and executing itineraries and unique experiences both locally and internationally, with the flexibility to travel with clients when needed.

The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving abilities, and have an extensive global network to handle complex or last-minute requests with ease. Creativity and exceptional organizational skills are key to success in this role.

Key Responsibilities:

• Luxury Travel & Itinerary Planning: Design and execute customized travel itineraries, including domestic and international travel plans, accommodations, experiences, and activities that exceed client expectations.

• Client Relationship Management: Build and maintain strong, lasting relationships with clients by delivering exceptional service, anticipating their needs, and addressing any concerns promptly and effectively, with a focus on high-end or luxury sectors.

• Personalized Experiences: Curate bespoke experiences tailored to the specific interests and preferences of clients, ensuring that each journey is unique and unforgettable.

• Logistical Coordination: Coordinate all travel logistics, including flights, ground transportation, hotel accommodations, restaurant reservations, private tours, and VIP services.

• On-Site Management: Travel with clients as needed to ensure smooth execution of plans, providing personalized, hands-on service throughout their journey.

• Flexibility & Problem Solving: Demonstrate the ability to quickly adapt to changes in plans or last-minute requests, finding creative solutions to unexpected challenges while maintaining a calm and professional demeanor.

• Global Network : The candidate should have a robust network of contacts in the travel, hospitality, and luxury sectors to provide exclusive services and experiences

• Continuous Improvement: Regularly assess the quality of travel experiences and service delivery, seeking feedback to continuously improve processes and enhance client satisfaction

Qualifications:

• A minimum of 5 years of experience in luxury travel planning, concierge services, event coordination, or a related field. Prior client-facing experience with high-profile clients is preferred.

• Extensive global travel experience and knowledge of diverse cultures, destinations, and luxury travel options.

• Strong ability to think critically and solve problems quickly, with a keen eye for detail and a focus on providing solutions that work in real-time.

• A broad and influential network of contacts within the travel, hospitality, and luxury sectors worldwide.

• Willingness to travel extensively with clients and adapt to changing schedules, needs, and environments.

• Creative, resourceful, proactive, calm under pressure, and able to work independently while managing multiple priorities.

• Multilingual Languages skills are a plus.

What We Offer:

• Competitive salary based on experience.
• Access to exclusive luxury events, services, and experiences.
• Opportunities to travel globally with the client.
• Dynamic Work Environment with a focus on growth, creativity, and client satisfaction.