Cloud & AI Infrastructure Concentrix Corporation

JOB SUMMARY

The Cloud & AI Infrastructure / Endpoint Cloud Solution Architect (CSA) is a senior technical role responsible for delivering end to end Azure infrastructure, identity, monitoring, resiliency, and cloud endpoint solutions. This role spans identity (Microsoft Entra ID), resiliency and protection (Azure Backup), hybrid infrastructure (Azure Local / Azure Stack HCI), observability (Azure Monitor), and cloud desktops (Azure Virtual Desktop and Windows 365).

The CSA operates within Microsoft Global Delivery / CSU, delivering proactive, outcome-based engagements and supporting customer success through architectural guidance, design validation, deployment readiness, and operational excellence.
This role is designed to reflect multi skill CSA profiles supported by ESXP / OneProfile and Unified Skills Experience, where a CSA can hold multiple Azure and Endpoint skills in a single profile.

Responsibilities

Azure Identity & Access
Design and validate Microsoft Entra ID architectures including identity lifecycle, access governance, hybrid identity, and secure access patterns.
Guide customers on identity integration with Azure Virtual Desktop, Windows 365, and Azure workloads.
Ensure identity designs align with Zero Trust and Microsoft best practices.

Azure Infrastructure Resiliency & Protection
Architect and deliver Azure Backup solutions for IaaS, hybrid, and Azure Local environments.
Design backup, restore, and disaster recovery strategies aligned with customer RPO/RTO requirements.
Provide resiliency guidance for mission critical workloads.

Hybrid Infrastructure (Azure Local / Azure Stack HCI)
Design, validate, and support Azure Local (Azure Stack HCI) deployments and integrations with Azure services.
Guide customers on hybrid management, lifecycle operations, and modernization paths.
Align hybrid infrastructure designs with Azure governance and monitoring standards.

Observability & Operations
Design and implement Azure Monitor solutions including Log Analytics, alerts, diagnostics, and operational insights.
Enable customers to achieve operational visibility, performance monitoring, and proactive issue detection.
Align monitoring strategies across Azure, hybrid, and endpoint workloads.

Cloud Desktops & Endpoint Virtualization
Architect and deliver Azure Virtual Desktop (AVD) and Windows 365 (W365) solutions.
Guide customers on image management, identity integration, security, networking, and user experience optimization.
Support enterprise adoption of cloud desktops as part of modern workplace and endpoint strategies.

Delivery & Engagement
Deliver Value Based Deliverables (VBDs), technical workshops, design reviews, and deployment assistance.
Act as a trusted advisor, translating business requirements into secure, scalable architectures.
Ensure accurate labor logging, profile completeness, and skills reviews in ESXP / OneProfile.

Qualifications

Required Technical Skills
The CSA is expected to hold and maintain multiple skills concurrently, as supported by the Unified Skills Experience:
Microsoft Entra ID (Identity & Access Management)
Azure Backup
Azure Local / Azure Stack HCI
Azure Monitor
Azure Virtual Desktop (AVD)
Windows 365 (W365)