Club Manager

IHG Hotels & Resorts

The Club Manager is responsible for overseeing the full operations of a club venue be it a members club, executive lounge, or fitness/recreation facility. This leadership role ensures the delivery of high-quality guest experiences, seamless operations, and adherence to brand standards and financial targets.

Your day to day

Operational Leadership

• Manage day-to-day operations, ensuring smooth functioning and exceptional service delivery
• Oversee facility maintenance, cleanliness, and safety compliance
  
  

Team Management & Staff Development

• Recruit, train, supervise, and evaluate staff, fostering a motivated and professional team
• Conduct regular team meetings, briefings, and performance reviews
  
  

Financial & Administrative Oversight

• Manage budgets, control departmental expenses, and contribute to financial planning
• Prepare operational reports and monitor KPIs like membership retention and revenue growth
  
  

Customer & Member Experience

• Ensure high standards of customer service, addressing inquiries, feedback, and complaints promptly
• Build and maintain positive relationships with members, guests, and partners
  
  

Events, Marketing & Member Engagement

• Plan and execute events, activities, and promotions to boost engagement and satisfaction
• Implement retention strategies and collaborate with marketing teams to attract new members
  
  

Policy, Compliance & Standards

• Develop and enforce operational policies, ensuring adherence to health, safety, and legal regulations
  
  

What We Need From You

• Bachelors degree in Business Administration, Hospitality Management, or a related field preferred
• 2-5 years in club management or a similar supervisory role; hospitality or leisure experience a plus
• Strong team building, training, and staff management capabilities
• Budgeting, resource allocation, and financial monitoring proficiency
• Excellent interpersonal, negotiation, and problem-resolution skills
• Skilled at multitasking, event management, and strategic planning
• Fluent in club management software, MS Office, and report systems
• Customer-focused, meticulous, proactive, and adaptable to evening/weekend operation