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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Reservation Handling:
Process individual and group reservations across multiple properties accurately and efficiently.
Respond to reservation inquiries via phone, email, online platforms, and travel agents.
Modify, cancel, or update reservations in the Property Management System (PMS) as requested.
Ensure all bookings are recorded with correct guest details, payment methods, rate codes, and special requests.
Guest Relations & Communication:
Provide prompt, professional, and friendly customer service to all guests and partners.
Recommend suitable rooms, packages, and upsell opportunities to maximize revenue.
Maintain a strong understanding of each property s features, services, and room types to ensure accurate guest guidance.
Handle special requests such as VIP arrangements, group bookings, and room block management.
Desired Candidate Profile
- Minimum 1 Year as a Reservations Agent
- Knowledge of Accor Distribution and Reservation systems is preferable
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Cluster Reservation Agent
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PULLMAN
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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