Cluster Sales Manager - Groups Marriott International

The Cluster Sales Manager Groups is responsible for proactively sourcing, managing, and converting group sales opportunities across all hotels within the cluster. The role focuses on developing and maintaining long-term customer relationships, ensuring seamless handover of business for flawless event execution, and consistently achieving both personal and departmental sales objectives. In particular, you will be accountable for the following responsibilities, which must be completed to the utmost standards:

Sales & Business Development
Proactively solicit, identify, and secure new group and MICE business to maximize room and event revenue across the cluster.
Build and maintain strategic partnerships with DMCs, corporate clients, event management companies, and travel agents.
Represent the hotels at trade exhibitions, networking functions, sales calls, FAM trips, and client entertainment events.
Collaborate with on-property and off-property sales teams to ensure cohesive and complementary sales strategies.
Provide accurate and timely handover of confirmed business to the Event Planning or Operations teams, ensuring smooth service delivery.
Contribute to the development and execution of cluster sales strategies to achieve revenue and market share goals.

Relationship Management
Foster and strengthen relationships with existing and new corporate and event clients to drive repeat and referral business.
Develop a strong understanding of clients business needs, event preferences, and long-term goals to deliver customized solutions.
Engage with internal departments, cluster leadership, and external stakeholders to expand the customer base and maintain competitive positioning.
Support the company s relationship and loyalty strategy, ensuring consistent brand representation and service excellence.

Sales Operations & Execution
Participate in joint client meetings and site inspections with the sales and events teams to convert leads into confirmed business.
Oversee the entire sales process, from lead generation and proposal development to contracting and follow-up.
Ensure adherence to company policies, confidentiality standards, and data protection regulations in all dealings.
Coordinate with revenue and operations teams to optimize yield, inventory, and pricing for groups business.
Monitor event conversions and ensure efficient communication between sales, reservations, and operations teams.

Market Intelligence & Revenue Optimization
Analyse local and international market trends, competitor activity, and economic conditions to identify business opportunities.
Leverage insights on customer demand, market dynamics, and seasonal trends to position the cluster strategically.
Actively sell against competitors by highlighting the cluster s unique offerings and value propositions.
Identify potential new markets and segments to expand the business pipeline.

Customer Service Excellence
Deliver exceptional service throughout the client journey, ensuring a seamless transition from sales to event execution.
Uphold the company s standards of service quality and consistency in all client interactions.
Act as a role model in guest and client relations by proactively seeking feedback and implementing service improvements.
Ensure all client concerns are addressed promptly and effectively to drive loyalty and satisfaction.

Reporting & Performance
Prepare accurate sales activity reports, forecasts, and performance analyses as required by the Cluster Director of Sales.
Track, monitor, and achieve personal KPIs, sales targets, and departmental revenue goals.
Maintain accurate and up-to-date records in the CRM and sales systems (e.g., Opera, Delphi, or Salesforce).
Participate actively in cluster and corporate sales meetings, contributing to team discussions and sharing best practices.

Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Safety & Security
Adhere to all company, safety, and security policies and procedures.
Report maintenance issues, accidents, injuries, hazardous conditions, or unsafe work practices immediately to management and safety officials.
Notify Security/Loss Prevention of any guest reports of theft or suspicious activity.
Complete all legally required safety training and certifications.
Acquire knowledge of hotel fire safety systems and kitchen firefighting equipment.
Follow proper emergency procedures during evacuations, medical incidents, or natural disasters.
Ensure safe handling, operation, and storage of tools, machines, and equipment in compliance with policies.
Use appropriate PPE, safe lifting practices, and safety equipment to prevent injuries.
Safeguard company property and maintain the confidentiality of proprietary information.

Associate Relation
Performs assigned jobs and special projects.
Treat all coworkers with dignity and respect. Give support.
Foster positive and effective connections with colleagues and departments.
Collaborate with others to foster teamwork and achieve goals.

Occupational, Health, Safety and Security
Comply with reasonable OSH instructions and safe working procedures;
Use of appropriate personal protective equipment and safety systems;
Be familiar with emergency and evacuation procedures;
Not will fully or recklessly endanger anyone s health and safety;
Assist with preparation of risk assessments;
Report OSH hazards, incidents and issues.