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Experience
0 - 2 Years
Monthly Salary
AED 5,000 - 8,000 ($1,351 - $2,161)
Job Location
Education
Any Graduation
Nationality
Kazakh, Kyrgyz, Russian, Uzbek
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Contact customers (via calls, emails, and messages) to follow up on overdue payments.
- Communicate confidently in Russian and English to handle customer queries and payment discussions.
- Maintain updated records of customer interactions, payment commitments, and follow-up actions in the system.
- Coordinate with internal departments (Finance, Customer Service, Operations) to resolve billing discrepancies or customer concerns.
- Send reminders, payment notices, and escalation messages as per company policy.
- Negotiate payment plans and ensure timely collection while maintaining positive customer relationships.
- Track daily, weekly, and monthly collection performance and prepare reports for management.
- Adhere to company collection guidelines and compliance standards.
- Support the team in achieving overall collection targets and process improvements.
Desired Candidate Profile
- Fluent in Russian (mandatory); good command of English is required.
- Proven experience in collections, customer service, accounts follow-up, or similar roles.
- Strong communication, negotiation, and conflict-resolution skills.
- Ability to handle high-volume calls professionally.
- Proficiency in MS Office and CRM/collection systems.
- Organized, detail-oriented, and able to prioritize tasks effectively.
- Office-based availability.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service
- Collections Representative
- Collections Agent
- Customer Relations
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