Collection Manager

Client of hirelebanese

Responsibilities:

• Develop and implement collection policies and procedures aligned with company objectives.
• Set monthly and annual collection targets in coordination with Finance and Operations.
• Establish KPIs to measure collection efficiency and arrears reduction.

Supervision & Team Management

• Lead and supervise collection officers and building-level staff.
• Assign tasks, monitor performance, and provide guidance on difficult cases.
• Conduct regular training on communication, negotiation, and compliance.

Active Collection Follow-Up

• Personally engage in collection activities for high-value or overdue accounts.
• Maintain direct communication with residents to resolve payment issues.
• Negotiate structured payment plans when appropriate, within company policy.

Escalation Procedure

• Stage 1 Courtesy Reminder: Phone call, SMS, or email within 7 days of due date.
• Stage 2 Formal Notice: Written reminder with clear deadline and penalties.
• Stage 3 Direct Engagement: Face-to-face or formal meeting with resident.
• Stage 4 Legal Escalation: Transfer case to legal representatives if unresolved.
• Ensure each stage is documented in the collection system for transparency.

Legal Engagement & Follow-Up

• Act as the primary liaison with external legal representatives.
• Prepare and deliver complete case files (payment history, notices, communications).
• Track progress of legal actions, settlements, or judgments.
• Provide management with monthly updates on legal cases and outcomes.

• Prepare weekly, monthly, and quarterly collection reports.
• Track KPIs: collection rate, overdue accounts, recovery timelines, escalated cases.
• Maintain a centralized log of all collection activities and escalations.
• Provide recommendations to improve collection efficiency and reduce arrears.

Stakeholder Communication

• Coordinate with building supervisors, finance teams, and residents.
• Escalate chronic non-payment cases to executive management.
• Ensure transparency and professionalism in all resident communications.

Compliance & Ethics

• Ensure all collection activities comply with local laws and company policies.
• Handle resident data and financial information with confidentiality.
• Maintain professionalism and integrity in all interactions.