Commercial Card Operations

PayTech Group

PURPOSE OF JOB

Provide support on the Commercial Cards Operations across the Qatar market

TASKS

Core Responsibilities and Accountabilities

• Engagement with Card Operations for oversight and identify opportunities for streamlining and operational efficiency.
• Support operational onboarding of new customers, which includes working with cash management teams.
• Manage corporate card-related requests (e.g. limits, cards) from existing corporates/TMCs working with internal stakeholders to ensure timely resolution and completion.
• Run periodic update meetings with Head of Cash Management, Head of Commercial Cards and Head of Cards including reporting on key activities, risks, and other aspects of the business.
• Ensure there is a weekly update to the Head of Cards on key activities and tasks.
• Lead the creation of monthly regional commercial card performance summary for the Head of Commercial Cards to share with a wider audience.
• Use proprietary assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities

KPIs

• Feedback from Head of Commercial Cards on delivering weekly and monthly expectations including updates and performance packs
• Operational Efficiency: Measure the efficiency of commercial card operational processes, measured through robust governance, issue identification and initiating projects to improved operations efficiencies.
• Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program incremental spends on key initiatives assigned.

Knowledge and Experience

• A strong understanding of cards in general and commercial cards specifically with 8+ years experience in the cards / financial institution space.
• Experience in card operations oversight and operational insights working closely with Product, Credit, and Risk teams
• Strong experience with Corporate Banking client management, particularly, Corporate Cards.
• Good understanding / experience with TSYS Prime
• Robust understanding of B2B payments
• Proven project management skills (preferred);
• Strong team player, results driven and high level of energy & initiative.
• People management skills; and Excellent written and verbal communication in English, with ability to communicate in Arabic as a plus.