Community Manager

OLIVER

Role: Community Manager

Location: Beirut, Lebanon(remote)

About the role:

Working in partnership with our client, we are looking for an experienced and proactive Community Manager to join our team. This role will be responsible for building, nurturing, and managing our online community. The ideal candidate will be the bridge between our brand and the audience, ensuring engaging, timely, and meaningful interactions while maintaining a positive brand image.

What you will be doing:

• Actively engage with the community by responding to comments, messages, and discussions across platforms.
• Schedule and manage social media posts to ensure consistent brand presence and communication.
• Monitor social media channels and community platforms to gather feedback, trends, and insights.
• Address community concerns or issues promptly, maintaining a positive and professional tone.
• Track key community metrics and provide regular reports on growth, engagement, and sentiment.
• Analyze insights to refine strategies and improve community engagement efforts.
• Handle crises or negative situations with professionalism, protecting the brand s reputation.

What you need to be great in this role:

• 3+ years of experience in community management or social media management.
• Strong communication skills, both written and verbal.
• Proficiency with social media management tools and analytics platforms.
• Ability to stay calm and professional under pressure, especially during crises.
• Understanding of social media trends, digital behavior, and audience engagement.
• Detail-oriented with excellent organizational and multitasking abilities.